We’ve been working with this firm for a while, and I just wanted to review and let everyone know what a good experience I’ve had. I’ve been working with them to get social security benefits for my mom. I didn’t always have a good experience in the beginning, but lately, my experience has been very good. We’ve been waiting a long time for benefits, and are currently waiting for a hearing to be scheduled. I had NO idea what to expect and my mom was nervous about what would happen. I have asked in the past to get an explanation on why it’s taking so long, but have never really been satisfied with the answer. I recently called to ask some questions, figuring I’d get either a standard answer or leave a voicemail, but instead, I got a very thorough, detailed explanation about the process. Anna, our new case manager, was very knowledgeable and set my mind at ease. she took the time to answer all my questions and reassured me about being behind us every step of the way. I’ve since called a few times and have had a great response from everyone I’ve talked to, no matter how many times I ask the same questions! 🙂 Anyway, it seems the more we’ve worked with them, the more familiar they’ve become, and they really seem invested in helping us succeed. I’ve given them 4 stars instead of 5 because of the frustrating lack of contact in the beginning. Keep up the good work!
